Privacy and Policy
Privacy Policy : Negadrasexpress Customer App
Effective Date: 02/13/2025
This Privacy Policy applies specifically to the Negadrasexpress Customer App, developed by Alexa International Trading. By using our apps, you agree to the terms outlined in this policy.
1. Information We Collect
1.1 Personal Information
We collect personal details, including:
Drivers: Name, phone number, email address, vehicle information (e.g., license plate number, vehicle type), and government-issued ID (for verification purposes).
Customers: Name, phone number, email address, and payment information (processed securely via a third-party provider).
1.2 Location Data
We collect real-time location data to:
Drivers: Match you with customers, provide route navigation, and enable delivery tracking.
Customers: Place orders, track deliveries, and match you with available drivers.
1.3 Payment Information
Payment details are processed through a third-party payment provider. We do not store your payment details.
2. How We Use Your Information
We use the collected data to:
Match drivers with customers and facilitate delivery services.
Verify identity and process payments.
Communicate updates, orders, and service-related issues.
Provide customer support and improve user experience.
Send marketing or promotional communications (if opted-in).
3. Sharing Your Information
We may share your information with:
Drivers and Customers: To enable order completion and facilitate service delivery.
Third-Party Service Providers: For payment processing, hosting services, and app maintenance.
Legal Authorities: If required by law, such as complying with a subpoena or other legal requests.
4. Data Security
We implement reasonable security measures to protect your data from unauthorized access or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention and Deletion
We retain personal and transaction data as long as necessary for service fulfillment or as required by Ethiopian law. If you wish to delete your personal data, you can request deletion by contacting us.
6. Your Rights
As a user, you have the right to:
Access, update, or delete your personal information.
Withdraw consent for us to process your data (where applicable).
Opt-out of marketing communications at any time.
For any requests, please contact us using the information provided below.
7. Changes to This Policy
We may update this Privacy Policy periodically. When changes occur, we will post the updated policy within the app and update the "Effective Date."
8. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact us at:
Alexa International Trading
Email: info@negadrasexpress.com
Phone: +251 961 666 000
Address: Merkato, in front of Anwar Mosque, Mishkat Building, 5th Floor